For product questions, order support, returns or customisation, email [email protected]. This is a development address and must be replaced with the live client-care address before launch.
When writing about an order, include the order number. For a customisation enquiry, include the model, finish, quantity and the date you need the pens.
We aim to reply within two business days. If your message is about a damaged parcel, include photographs of the packaging and the pen.